SCOPE OF APPLICATION:
The terms and conditions contained in this document apply to the relationship between the potential guest, and SCS Houses, from the time of the reservation request until the end of the stay.
When making the reservation it is assumed that the customer has read and accepted these terms and conditions.
In situations that are not provided for in the Terms and Conditions, the applicable legislation is used.
Reservations can be made by phone, email and through our website.com and others we are registered with. Telephone, e-mail and website reservations are subject to availability confirmation.
The minimum reservation amount is 50% of the total stay and the remaining 50% must be paid 14 days before Check-in, unless otherwise agreed. After confirmation of payment by SCS Houses, the customer will be contacted and will receive the guarantee of the reservation and details about it by email. Reservation payment must be made within 24 hours of confirmation of availability.
The client can cancel the stay free of charge up to 14 days before arrival, the amount paid for the reservation will be refunded by bank transfer to the reservation holder.
The customer loses the reservation amount if he cancels the stay less than 14 days before the arrival date. However we will do everything so that you do not lose the amount in question and after agreement between both we can reschedule for a future date and subject to availability of SCS Houses.
Reservations made 14 days in advance or less are paid in full.
48 hours before check-in, the Client must proceed with the payment due of the amount of € 100.00 of the security deposit and additional services, if he has not yet done so for another reason.
In case of absence without previous justification from the client at the check-in date of the stay, the client is considered to be no-show and forfeits the reservation amount paid. A no-show is considered when the reservation holder does not show up for check-in until 00:00 GMT on the first day of the reservation without any justification. The accommodation is immediately available on the market, without the right to be able to enjoy it.
Outside the grace period, cancellations, cancellations, changes to the dates of the stay or refund of the same cannot be accepted. Failure to appear implies the cancellation of the reservation.
The minimum stay is 1 night and the maximum is 27 nights, unless advertised otherwise or agreed otherwise between the client and SCS Houses.
CHECK-IN and CHECK-OUT –
Opening hours Check-in: according to what is indicated in each accommodation.
Self Check-in: as indicated in each accommodation
Check-out time: from 09H00 until 11H30.
The above schedules can be changed by agreement between SCS Houses and the client, if available.
For Guests of Portuguese nationality, an identification document of the owner of the reservation is required. SCS Houses may refuse admission to anyone who refuses identification. All data collected will be for the exclusive use of SCS Houses and in no case will it be provided to third parties. Current legislation applies.
For Guests of non-Portuguese nationality, an identification document is required for all clients mentioned in the reservation, including children. SCS Houses may refuse admission to anyone who refuses to identify. All data collected will be for the exclusive use of SCS Houses and only for the National Service for Foreigners as required by national law. Current legislation applies.
For access to the rooms, 48.00 hours before check-in, an invitation will be sent via WhatsApp or by email, to access the APP of the electronic lock to access the accommodation, as well as a pdf explaining how to download the application and use it. , to be able to perform Self Check-in, and to be able to access the accommodation during your stay. In case of difficulty you can always contact the SCS Houses, we will be available to support you.
If you want a Check-in, in person, you must request it in advance, it will be a pleasure to meet you.
Smoking is not permitted in the entire building except the outside area.
Parties or any type of event are not allowed in the accommodation
Pets are only allowed in rooms with indication of pet frendly and upon prior request, may incur additional costs.
All special requests are subject to availability and may incur additional charges.
The reserved accommodation and common areas is for the exclusive use of the person (s) identified in the reservation, access to companions is prohibited, unless agreed with SCS Houses.
- Children up to 2 years old will be accommodated in a cot upon prior request with an additional cost of € 10.00 / night
Accepted payment methods:
- Cash, bank transfer, MBWAY.
- All expenses associated with the described payment methods are borne by the customer.
It is the client’s responsibility to inform the number of people (adults and children) who will occupy the reserved unit, taking into account the maximum capacity of the indicated accommodation. In case more people are present than the reserved one, the entry may be refused and the reservation canceled without refund.
SCS Houses is not responsible for the loss of personal property of the clients as well as thefts which must be reported to the competent authorities, however we will do everything to help resolve it.
The Client must always close the doors and windows to access the building and make sure that they are properly closed.
Minors are only accepted in the company of adults and under their full responsibility.
As a matter of respect and understanding for all inhabitants in the surrounding buildings, special attention is required to silence. Between 11 pm and 8 am, activities that cause noise that are liable to disturb others are not allowed, in accordance with the General Noise Regulation in force in Portugal.
The SCS Houses team will have the right to enter the accommodation, always with the guest’s authorization, during their stay, in order to carry out cleaning, repairs and similar work.
Accommodation and equipment available to guests must be used in proper conditions and kept in good condition.
The customer will lose the right to a refund of the security deposit paid and will be obliged to indemnify the SCS Houses for any damages caused to the accommodation unit, as well as any damages arising from the breach of the duties provided for in these general conditions, including, in particular, lawyers and court costs.
WE REMEMBER THAT:
SCS Houses does not have private parking in its accommodation. As they are located in historic areas of the city of Setúbal, parking is limited, however, there is public parking on site, free and paid at certain times of the day and depending on the accommodation.
Information will be sent to you by email or WhatsApp, about the location of your accommodation, as well as a welcome guide, and tourist itinerary about the city of Setúbal, where we always indicate the routes to be taken with the departure point of the your accommodation.
The SCS Houses team is always available to help you get to know our city, so that you can create unforgettable memories and enjoy our city as a true local (Setubalense)
All of our accommodations are for the exclusive use of the guest and are not shared with third parties.